Going the Distance for Customer Support

The Ranger skidder continues to emphasize the design concept that made it famous: simple, reliable, solid. In our more complex societies, we sometimes tend to forget the wisdom in that design concept, opting for more complicated solutions, even where it is not warranted. But in developing countries, the simple solution is almost always the best one. Ranger remains the ideal machine for developing countries, precisely because it rarely fails, and is easy to fix when there is a breakdown.

But faraway skidders sometimes require long-distance service visits. In September, Gary Meads, Ranger Service Representative, and Allen Johnson, Territory Manger for Africa, traveled to Cameroon for service training. Despite 24 hours of plane travel, Allied is always there when the dealer calls.

The Ranger dealer for Cameroon, SIDEM, located in Douala, wanted to have our service department take a look at how they were maintaining their skidders, and present some additional training for the special conditions in Africa. As it turns out, SIDEM is doing a great job at keeping the Ranger F68 cable skidders in top shape.

Gary spent one day in classroom training for the four Ranger mechanics at SIDEM. They know the skidder well, and just needed updates on the latest developments. Gary also reinforced key service points for skidders operating in the tropical heat.

Our thanks go to Pierre Cuttier, SIDEM's general manager, and Khaled Kheireddine, shop foreman, for helping to make this visit a success. No matter how remote, Allied is there to support our dealers.