Allied Systems Demonstrates Excellence in Service, Customer Care by Repairing Marine Crane

In early June of this year, while on a mission in SE Asia, the USNS Mercy of Military Sea Lift Fleet Support Command (MSFSC) had an incident that disabled one of seven Allied Systems cranes aboard the ship. Upon notification of the incident from Mercy, Allied Systems immediately dispatched a technical representative to the location in SE Asia to inspect the disabled crane and make recommendations for repairs.

Following the inspection, MSFSC shipped a six year-old crane (model TB30-35) they had in storage on the east coast of the U.S. to Allied Systems Company, in Oregon. Allied Systems responded quickly to this request, adjusting the production schedule and allocating resources to accommodate the inspection, repairs and testing of the six year-old crane. Allied Systems successfully restored the crane and made it available for shipment in less than three weeks, giving MSFSC the option to replace the disabled crane aboard Mercy while still on its current mission. Said the Port Engineer, expressing his satisfaction with the Allied Systems Service Department: "Your full service and customer care clearly makes Allied Systems Company an EXCEPTIONAL COMPANY and Partner in the management of Mercy's Life-Cycle maintenance."


The Military Sealift Command (MSC) hospital ship USNS Mercy shown off the coast of Dili, East Timor